About Us
At Pro Import Automotive Service and Repair, everything we do comes back to people: our customers, our team, and the community we’ve proudly served for over 25 years. For the past 8 years, the shop has been owned and operated by husband-and-wife team Kim and Rich, who bring not only decades of experience but also a shared passion for doing things the right way.
Their story started long before they took ownership of the shop. Kim and Rich first met while working at a Volvo dealership, where they built the foundation of what would become a lifelong partnership, both personally and professionally. Today, they’ve combined more than 70 years of experience in the automotive industry.
From Technician to Owner
Rich’s journey with Pro Import Automotive Service and Repair started years before ownership was even on the table. He spent a decade working in the shop. As an ASE Master Certified Technician, Rich has always taken pride in diagnosing problems accurately and fixing them right the first time.
When the opportunity came to purchase the shop, it felt like a natural next step. With Kim by his side, bringing her extensive background as a warranty manager, assistant service manager, and customer service professional, they stepped into ownership at Pro Import Automotive Service and Repair.
A Different Kind of Auto Repair Experience
At our core, we’re an import-focused, full-service repair shop specializing in European, Asian, and exotic vehicles. Whether you’re coming in for routine maintenance or a more complex repair, you’ll always know what’s going on with your vehicle and why. You’ll also be welcomed with:
- A clean waiting area with Wi-Fi, TV, and complimentary refreshments and snacks
- After-hour drop-off option
- 2 year or 24k mile warranty (excluding dealer parts)
- Discounts for military members, healthcare workers, and first responders
Being part of the Gainesville community means more to us than just doing business here. Over the years, we’ve built strong relationships through word of mouth, trust, and consistent service.
We’ve been honored with awards like Best of Hall multiple years in a row, along with recognition across Georgia and the Gainesville/Flowery Branch area. But what matters most to us is the trust our customers place in us every day.
Giving back is also a big part of who we are. Each year, we host a Toys for Tots drive to help bring joy to families during the holiday season. It’s one small way we can support the community.
Andrew - General Manager
Cars were always interesting to me. I don’t look at cars as an object that gets you from A-B, but as a passion.
Growing up I watched a lot of automotive journalism shows such as Top Gear and they pushed me further into wanting to understand how cars work. I find everything that has to come together and occur at precisely the correct moments to allow an engine to run very interesting. All these combined are what pointed me in the direction of working in the automotive industry.
My favorite car lines are BMW and Mercedes. I love traveling, astronomy, and spending time with my wife and kids. I love working for a family-run business in the name.
Although we are a production-driven industry, the atmosphere that is provided here is not all business and no joy. Coming to work is like coming in to spend time with a second family. People aren’t just numbers and there is something to be said when you work for a company in which the owners know your family on a personal level.
When you work in an environment like that, you can’t help but want to work hard and to be successful not only for yourself but for the success of the company as well.
Our Team
Adam (Shop Foreman)
Meet the Expert Behind the work at Pro Import.
Adam is a Volkswagen & Audi Master Technician with over 15 years of dealership experience.
That means when your vehicle is in our shop, it's in the hands of someone who's seen it all and fixed it right the first time with precision and care. But Adam isn't just about cars. When he's not in the shop, he is coaching his daughter's travel softball team brining the same dedication and leadership he shows in the shop. An avid outdoorsman, he enjoys fishing and spending quality time with his wife and family.
At Pro Import we're proud to have skilled, family-oriented professionals like Adam taking care of our customers every day.
Xavier
Master ASE-Expert Toyota Technician
Xavier is an ASE Master Technician and Toyota/Lexus specialist with over 10 years of experience in the industry.
A proud veteran and former helicopter mechanic, he brings precision, discipline, and a deep understanding of complex systems to every vehicle he works on. Xavier has always had a passion for diagnosing and repair vehicles there is nothing more satisfying to him than taking something broken and restoring it to perfect working order.
Outside of the shop he enjoys spending time in the mountains with his wife and children, making the most of every moment with his family.
Angelica
Customer Service
Contact Pro Import Automotive Service and Repair
Kim and Rich have built this business around the idea that customers deserve better: better service, better communication, and better results. Whether you’ve been coming here for years or you’re visiting us for the first time, we aim to make sure you feel confident in your vehicle and comfortable with the team taking care of it.
Give us a call, visit our shop, or schedule an appointment online today!
Experience The Pro Import Automotive Service and Repair Difference
We have over 25 years of experience in auto repairs and maintenance. It is our mission to earn the trust of our customers and win their business for life. At Pro Import Automotive repair and service, we do not cut corners and have achieved a standard most shops can not match. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own.
Come and visit our clean and professional shop at 756 EE Butler Parkway in Gainesville Georgia. Our customer lounge offers comfort, current magazines, refreshments, TV and Wi-Fi. We would love to give you a tour.
